Terms and Policies
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
The Open Bottle, LLC collects and uses Users personal information for the following purposes:
• To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- • To administer a content, promotion, survey or other Site feature
- • To send Users information they agreed to receive about topics we think will be of interest to them.
- • To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Returns & restocking fees
Online purchases can be returned within 7 days from the date of purchase. To be eligible for a return, the purchased product must be unused, still in its original packaging, and in the same condition as when you received it. We require the original receipt or proof of purchase to be eligible for a return. All goods ordered in error by the User are subject to a restocking fee. The restocking fee is 7% of the grand total of the transaction.
Shipping & Local Pickup
For curbside pickup, please pull up to our curbside sign. We will come out to ask for your ID, so please have it ready. For in-store pickup, please c'mon in and have your ID ready so we can verify your order. Please pickup your order within 3 days.
We ship general merchandise (no alcohol, cans, or bottles) anywhere in the United States. All of our orders will ship within 2 business days from date of payment via USPS Priority Mail unless otherwise stated. Stickers purchased individually and not added to a larger order will always ship via USPS standard mail.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Online keg ordering policy
Kegs must be picked up within 3 days from the reservation date and returned within 90 days from the reservation date. If you do not pick up your keg within 3 days, it will be forfeited and relisted for sale. An additional $30 deposit is required and refunded when keg is returned. Deposit will not be refunded if kegs are not returned within 90 days from the reservation date.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.