FAQ

Store Information

Do you ship?

Open tab

We ship general merchandise like apparel, glassware, and giftcards (no alcohol, cans, or bottles) anywhere in the United States. We currently do not ship alcohol.

Can I still come in and shop?

Open tab

Yes. Illinois has issued a mandate that requires everyone to wear a mask or face covering in our shop. You will be asked to leave if you don’t have a mask or face covering.

What are your hours?

Open tab

Sun - 11am to 8pm
Mon - 11am to 8pm
Tues - 11am to 9pm
Wed - 11am to 8pm
Thurs - 11am to 9pm
Fri - 11am to 10pm
Sat - 11am to 10pm

Both of our locations have the same operating hours

Can I break up 4 packs and 6 packs still?

Open tab

Yes, but we only offer this service in-store. Singles are not available online (unless original format is a single bottle/can).

Online shopping information

If I order online, when will my order be ready for pickup?

Open tab

We can fulfill most orders within 1 hour or less. You will receive an email when your order is ready for pickup. Please do not arrive before receiving that email. 

How long do I have until I have to pick up my online order?

Open tab

We allow for 3 days to pick up your online order.

Do you allow proxies for online orders?

Open tab

Yes, we do. Please make sure you enter your proxy’s full name in your Order Notes at checkout. Please make sure your proxy states your full name or order number when picking up your order.

How does curbside pickup work for online orders?

Open tab

Please pull up in front of our shop right next to our curbside pickup sign. We will come out to ask for your ID, so please have it ready.

Online Shopping Help

Can I still access my old account?

Open tab

We tried our best to transfer account data from the old website, but due to security issues and incompatibilities, we were only able to transfer over customer email addresses. Order history, passwords (which we never had access to), and credit card data (also never had access to) did not transfer over.

If you're having issues resetting your password using the "Forgot Password" link, please create a new account on the Register page.

The good news is we still have your order history and will retain it for one year from today. If you need your account data, please email support@theopenbottle.com with the email address associated with your account, and we’ll get that taken care of for you.

I'm getting an error at checkout. Help?

Open tab

You may see this error message when checking out: "No single store can accommodate all the items in your cart. Please ensure all items in your cart have the same location for pickup." This error means that you have products in your cart that are not available at a single location. Please visit each product's page to see where it is available for pickup, and add items that are only available at your preferred pickup location.

I didn’t get an email. Is my order ready?

Open tab

You should receive 2 emails after placing your order. The first is your confirmation email stating we’ve received your order. The second email will arrive once we’ve fulfilled your order and it’s ready for pickup.

If you don’t receive the second email 2 hours after placing your order, please call the shop at 708-263-0449 to inquire about your order’s status.

Close (esc)

Need help?

Shoot us an email at info@theopenbottle.com

Age verification

Are you over 21 years of age?

Search

Your cart is currently empty.
Shop now